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Response Codes
Overview
Merely receiving a positive HTTP status code of 200/OK for a payment request does not guarantee that the payment has been successful. It is possible for the transaction to be declined or cancelled for various reasons. If this occurs, the response provided will include a response_code
with a value Refused or Cancelled along with a description field which outlines the reason for the failed transaction. The underlying cause of the refusal is predominantly determined by the authorisation response code obtained from the card scheme or issuer, commonly referred to as the Raw Acquirer Response.
We advise cardholders to promptly contact their issuing bank for further information in the event of a response code 1xx or 2xx encountered during a transaction refusal.
Furthermore, if a response code of 9xx is displayed, we encourage you to contact our technical support team. Thus you will receive additional information concerning the refusal, as it may have originated from either the issuing or processing side of the transaction.
There are several reasons why error -1
occurs but the most likely one is that the card has expired. Check the card expiration date, and, if the card has not expired, then contact the technical support to clarify the reason for the failure.
Raw Acquirer Response Codes
Code | Status | Description | |
---|---|---|---|
000 | Approved | Approved | |
001 | Approved | with ID Approved, honor with identification | |
002 | Approved | Approved for partial amount | |
003 | Approved | Approved for VIP | |
004 | Approved | Approved, update track 3 | |
005 | Approved | Approved, account type specified by card issuer | |
006 | Approved | Approved for partial amount, account type specified by card issuer | |
007 | Approved | Approved, update ICC | |
100 | Decline | Decline (general, no comments) | |
101 | Decline | Decline, expired card | |
102 | Decline | Decline, suspected fraud | |
103 | Decline | Decline, card acceptor contact acquirer | |
104 | Decline | Decline, restricted card | |
105 | Decline | Decline, card acceptor call acquirer's security department | |
106 | Decline | Decline, allowable PIN tries exceeded | |
107 | Decline | Decline, refer to card issuer | |
108 | Decline | Decline, refer to card issuer's special conditions | |
109 | Decline | Decline, invalid merchant | |
110 | Decline | Decline, invalid amount | |
111 | Decline | Decline, invalid card number | |
112 | Decline | Decline, PIN data required | |
113 | Decline | Decline, unacceptable fee | |
114 | Decline | Decline, no account of type requested | |
115 | Decline | Decline, requested function not supported | |
116 | Decline, no funds | Decline, not sufficient funds | |
117 | Decline | Decline, incorrect PIN | |
118 | Decline | Decline, no card record | |
119 | Decline | Decline, transaction not permitted to cardholder | |
120 | Decline | Decline, transaction not permitted to terminal | |
121 | Decline | Decline, exceeds withdrawal amount limit | |
122 | Decline | Decline, security violation | |
123 | Decline | Decline, exceeds withdrawal frequency limit | |
124 | Decline | Decline, violation of law | |
125 | Decline | Decline, card not effective | |
126 | Decline | Decline, invalid PIN block | |
127 | Decline | Decline, PIN length error | |
128 | Decline | Decline, PIN key sync error | |
129 | Decline | Decline, suspected counterfeit card | |
160 | Decline | Decline, additional customer authentication required | |
162 | Decline | Decline, Lifecycle violation | |
163 | Decline | Decline, Policy violation | |
164 | Decline | Decline, Fraud/Security violation | |
180 | Decline | Decline, by cardholders wish | |
197 | Decline | Decline, call AmEx | |
198 | Decline | Decline, call Card Processing Centre | |
200 | Pick-up | Pick-up (general, no comments) | |
201 | Pick-up | Pick-up, expired card | |
202 | Pick-up | Pick-up, suspected fraud | |
203 | Pick-up | Pick-up, card acceptor contact card acquirer | |
204 | Pick-up | Pick-up, restricted card | |
205 | Pick-up | Pick-up, card acceptor call acquirer's security department | |
206 | Pick-up | Pick-up, allowable PIN tries exceeded | |
207 | Pick-up | Pick-up, special conditions | |
208 | Pick-up | Pick-up, lost card | |
209 | Pick-up | Pick-up, stolen card | |
210 | Pick-up | Pick-up, suspected counterfeit card | |
400 | Accepted | Accepted (for reversal) | |
902 | Call acquirer | Decline reason message: invalid transaction | |
903 | Call acquirer | Status message: re-enter transaction | |
904 | Call acquirer | Decline reason message: format error | |
905 | Call acquirer | Decline reason message: acquirer not supported by switch | |
906 | Call acquirer | Decline reason message: cutover in process | |
907 | Call acquirer | Decline reason message: card issuer or switch inoperative | |
908 | Call acquirer | Decline reason message: transaction destination cannot be found for routing | |
909 | Call acquirer | Decline reason message: system malfunction | |
910 | Call acquirer | Decline reason message: card issuer signed off | |
911 | Call acquirer | Decline reason message: card issuer timed out | |
912 | Call acquirer | Decline reason message: card issuer unavailable | |
913 | Call acquirer | Decline reason message: duplicate transmission | |
914 | Call acquirer | Decline reason message: not able to trace back to original transaction | |
915 | Call acquirer | Decline reason message: reconciliation cutover or checkpoint error | |
916 | Call acquirer | Decline reason message: MAC incorrect | |
917 | Call acquirer | Decline reason message: MAC key sync error | |
918 | Call acquirer | Decline reason message: no communication keys available for use | |
919 | Call acquirer | Decline reason message: encryption key sync error | |
920 | Call acquirer | Decline reason message: security software/hardware error - try again | |
921 | Call acquirer | Decline reason message: security software/hardware error - no action | |
922 | Call acquirer | Decline reason message: message number out of sequence | |
923 | Call acquirer | Status message: request in progress | |
950 | Not accepted | Decline reason message: violation of business arrangement |
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